State Farm® Insurance Agent Joni Ginno

"Joni is great. Her team is very professional and knows what they’re doing. I was having trouble with my claim and they were able to work with me and create a solution. It’s greater to have an agent that cares."

"I have been a client of Joni Ginno's State Farm for a HOT minute, and I have never been more pleased with her and her staff's service.

Joni and her staff, especially Melissa, have always been the epitome of professional and courteous, but on top of that have always been kind, warm, and genuinely caring. In addition, they strive to find you the best rates, and take the time and effort to best serve YOUR needs.

I cannot express enough how truly wonderful this office is."

"I’ve been with State Farm since I started driving 23 years ago. I’ve come to know Melissa very well. I emailed Melissa in the evening not expecting any sort of contact until the next business day. She surprised me and texted me back the same evening! She was able to help resolve my problem quickly and efficiently. Thank you Melissa for always going above and beyond!"

"They help guild me through the process with my motorhome"

"Melissa was wonderful to work with! She is very knowledgeable and got my policy changes done quickly. It's always a pleasure working with this office!"

"After moving from Chico to Oakland over 30 years ago I still have Joni as my agent. On a scale of 1 to 10, Joni and her team get an 11! Why would you go anywhere else?"

"Melissa was very helpful and patient with me"

"Fantastic experience with this insurance provider. They offer competitive rates without sacrificing quality of service. The agents are knowledgeable, patient, and always go the extra mile to ensure all my questions are answered. Filing a claim was surprisingly smooth and efficient. I'm so glad I chose them for my insurance needs!"

"This insurance company has been an absolute lifesaver! From the initial quote process to handling a recent claim, their team has been incredibly professional, responsive, and supportive. They made a potentially stressful situation so much easier to navigate. I truly feel confident knowing I'm protected with their excellent coverage and top-notch customer service. Highly recommend!"

"Melissa did a fantastic job, helping me with my insurance. Thank you, Melissa and StateFarm!"

"Always so helpful and easy to talk to! Stare Farm for Life!"

"Been working with the staff for a decade. They have been great, highly recommend, very kind, helpful and personable."

"Excelente atención de Cristabel. Fue muy atenta, amable y profesional, y me ayudó a encontrar la mejor opción para mí. ¡La recomiendo mucho!"

"Cristabel was amazing to work with! She was helpful, professional, and made the whole process so easy. Highly recommend her for all your insurance needs! ❤️"

"Always courteous always kind. They always have my back!"

"CRYSTA BELL Exelente costumers services, super recomendada ,amable y Clara"

"Alex at Joni Ginno State Farm Insurance helped process our broken front car windshield in a timely and professional manner. She coordinated with the glass company, and we had a new front windshield the next day. We highly recommend Ginno State Farm Insurance."

"Highly recommend Joni Ginno State Farm! Joni and her team are always great to work with. Cristabel, especially, consistently goes above and beyond. Whether I’m adding a vehicle or just making a small change to my policy, she’s always on top of it and makes the process quick and easy.

Thanks again for the excellent service! Proud to be a 30+ year State Farm customer!"

"So helpful! You don’t realize this until after an accident unfortunately but extremely happy with this insurance. Have had StateFarm since I was 16 and I’m 65 now"

"Awesome deals, best price, and I even shopped around."

"Excelente servicio la atención es increíblemente todos son muy amable y más Melissa por nada del mundo dejo mi agente ♥️😘"

"Never have had a bad experience with them. They respond so quick and are so helpful"

"I really appreciate the initial meeting with Joni proactive questions and taking the time to answer any concerns. This is exactly the level of service I was looking for my prior. State Farm agent was disengaged and hands off. This office has the level of service that I’m looking for in a long-term agent."

"I’ve been with state farm since I first got my drivers license at 16, I am now almost 25 and Melissa has been the absolute BEST! She’s so great at explaining everything in depth and makes sure you understand and gets you the best rates. I would highly recommend seeing Melissa for all your insurance needs. Thank you Melissa and all the staff at this state farm branch for being so kind and helpful!"

"Even though I moved out of the Chico area years ago, I’ve continued to keep my insurance with Joni Ginno’s State Farm office because they have always made me feel like part of their family. That level of personal care is hard to find these days, and it’s exactly why I’ve remained a loyal customer.

Recently, my wife was involved in an incident where an object fell from the vehicle traveling in front of her, bounced back, and caused significant damage to the front bumper and sunroof of her vehicle. We filed a claim through the State Farm app, and within seconds it determined that my wife was at fault and assigned us a $500 deductible. It didn’t seem right, so I called Alex at Joni Ginno’s office to explain what had happened.

Alex didn’t just listen—she took ownership of the situation. She carefully reviewed the details, followed up on our claim, and a few days later personally called me back after discussing the incident with other members of the State Farm team. They agreed that my wife was not at fault, and as a result, our deductible was reduced from $500 to just $100.

That kind of customer service is incredibly rare. Alex didn’t have to go the extra mile, but she did. She followed through, advocated for us, kept us informed, and genuinely cared about getting the right outcome—not just the easiest one.

If you’re looking for an insurance office where you’re treated like more than just a policy number, I can’t recommend Joni Ginno’s State Farm office highly enough. Alex’s professionalism, dedication, and exceptional follow-through turned a stressful situation into a positive experience. Thank you for continuing to provide the kind of service that keeps customers around for years, even after they’ve moved away!"