State Farm® Insurance Agent Joni Ginno
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kelly Leser
December 31, 2025
"Melissa was extremely helpful and professional. She answered all my questions and made me feel like I was being provided with all options to make a sound decision on how to proceed with my policy. I would highly recommend all friends and family to Joni Geno State Farm!"
"Thank you Kelly. Melissa was the first person I hired and has been by my side nearly 28 years! She’s the best of the best! We sincerely appreciate your review. "
Cosima Dorton
December 31, 2025
"I appreciated Cristobel’s service today with my new car insurance. She helped me get my plan switched over all via text and email. She also followed up with me to confirm all details. Thank you State Farm!"
Anabell Espinoza
December 18, 2025
"I’ve had a great experience working with Cristabel at State Farm. She is knowledgeable, responsive, and takes the time to explain coverage options clearly so I feel confident in my decisions. Any time I’ve had questions or needed help, she’s been quick to respond and genuinely cares about making sure everything is handled correctly. I highly recommend her to anyone looking for reliable and trustworthy insurance support."
"Thank you Annabelle for recognizing Cristabel‘s hard work! We appreciate your comments. "
Irene Landeros
December 18, 2025
"Great staff and always helpful!"
"Thank you Irene! I think they are pretty amazing as well! "
Clare Clifford
December 18, 2025
"State Farm Joni Ginno's office is always prompt & efficient as well as helpful - we appreciate your efforts - thank you!"
"Thank you Clare! My team and I appreciate this feedback and feel grateful that we get to work with you. "
Robin Thomas
October 17, 2025
"I recently transferred all my insurance to Joni's office. The assistant Cristabel walked me through the transactions. She's was very professional, knowledgeable and polite. She explained every question I had. Made me feel very comfortable. I would highly recommend switching to anyone. I'm very pleased. Thank you for making my life a little easier Robin Thomas"
"Our goal is to make your insurance life easier. I am so happy that you are pleased with Cristabel’s service. She certainly is a fine representation of our agency. Thank you for taking the time to provide this feedback. "
Rebekah Goodwin
October 9, 2025
"Joni Ginnos office is AMAZING! They are so friendly and great to work with. Would highly recommend!!"
"Thank you Rebekah! This great feedback recharges our batteries! We appreciate you. "
Eric Enns
October 9, 2025
"Cameron and the team have been providing excellent service from the moment. I started driving at 16 to present day. It’s only recently that I’ve had a few claims and they provided quick and effective responses."
"Thank you for this positive feedback, Cameron and the team certainly appreciate it! It’s been an honor to serve your insurance needs all these years"
Ari Eubanks
October 8, 2025
"I’ve been having a ton of problems with my car recently and Alex was a huge help to me, making it very easy, understandable and very friendly!"
"Thank you Ari for that positive feedback. Our goal is to be your friends in the business. "
Jennifer Clark
October 1, 2025
"Melissa at State Farm is the best. She takes the time to clearly go through all of our insurance questions and the details of our policy. Thanks Melissa!"
"I agree! She’s been helping me take excellent care of our customer’s insurance needs for 26 years! We truly appreciate your review. Thank you Jennifer! "
Lynette Frost
September 12, 2025
"Beyond amazing!! My late husband's father was one of the first agents in Chico; no option to change companies (loyalty) but the last agent was horrific. Joni and her team are wonderful!"
Roxanne Caldera
September 2, 2025
"As we all know insurance is a must. I highly recommend State Farm’s, Joni Ginno. I have been insured through her office for years. She has great people working with her. I have my home, cars, and life insurance there and could not be happier with all that Joni and staff has done for me."
"Thank you Roxanne, it has been a few years and I sincerely appreciate your loyalty! It’s our privilege to be your continued choice for auto insurance, home insurance and life insurance. "
Lilia Perez
August 5, 2025
"Always helpful and friendly."
"Your satisfaction is our top priority and we look forward to continuing to assist you with all of your insurance needs. Thank you for taking the time to review our office."
Alicia Fuentes
August 2, 2025
"Great service and prompt response"
"Thank you for taking the time to share your thoughts Alicia. We are happy when our customers are happy! "
Adrian S
July 31, 2025
"Melissa is amazing. She’s super helpful and makes sure I understand everything before signing. I always leave feeling rest assured that I have all the coverage I need and never feel pressured to get what I don’t!"
"Thank you Adrian! It is our goal to be your friends in the business. Your review is very much appreciated. Yes! Melissa is amazing, did you know she is the very first person I hired over 25 years ago? "
Mark Brown
July 30, 2025
"Joni Ginno and her team at State Farm Insurance Company, especially Eric have been very easy to work with. I enjoy the friendly atmosphere, every time I go into the office."
"Thank you Mark! We appreciate your feedback and I agree, Eric is awesome! "
Jennifer Haller
July 25, 2025
"Every time I have an interaction with Johnny Jenna State Farm team it is a wonderful experience. They are efficient kind and knowledgeable. I Would recommend them to everyone!"
"Thank you Jennifer. Your feedback is very important to us and we appreciate you! ~Joni "
Arianna Mathiopoulos
July 25, 2025
"I can’t say enough good things about this office. I’ve been a customer of Joni’s for about 6 years now, and honestly Melissa and Joni are truly the reasons i haven’t looked for insurance anywhere else. The customer service, the prompt attention to any matters that come up, the way you feel like family. It makes such a difference having an office that you feel truly cares. I was in yesterday working with Melissa to make some changes to my auto policy, and it was so smooth. I felt so well informed. I wouldn’t trust anyone else."
"Thank you for acknowledging Melissa and our team, you are correct, she is absolutely one of the best! We feel it is an honor and a privilege to have earned your business over all these years. Thank you so much, Arianna. "
Joel Smith
July 24, 2025
"I have been working with State Farm, Joni Gino‘s office for years and the service has been consistently exemplary! Her office staff are super responsive and helpful. They always give me personalized attention and are quick to answer any questions I may have. Thank you!!!"
"Joel, we appreciate you and value your loyalty. Thank you for taking the time to compliment my team! "
Sean Maiorano
July 22, 2025
"We've been with State Farm and Joni for nearly 19years. Great service , very helpful. A++++"
"Thank you Sean! We’re honored to be your Good Neighbor! "
Marjorie Shepard
July 10, 2025
"Joni and her team are truly top-notch in terms of professionalism, caring and responsiveness."
"We are honored by your positive feedback, Marjorie! We look forward to continuing to provide you with great service! If there’s anything else we can do for your insurance needs, just let me know!"
denise smith
May 13, 2025
"Joni and her team are the absolute best! I would never want anyone else! Denise Smith"
"Denise, YOU are the best! Thank you for choosing us year after year. We appreciate you! "
Libby Laird
May 8, 2025
"Michael in Claims was awesome today. He guided me through everything and called back quickly. Very nice and communicative. Sami in Joni Gino’s office did a fantastic job also. She was calm and took care of business. She printed out some forms for me and got my new car insurance changed. I have been with State Farm for decades and this incident was handled so much better than some of my prior claims. My beautiful car was totaled but this experience made it easier to handle. Thank everyone for making it easier for me!!! I want to add on that Yasmine was on top of checking on my claim and helping to expedite all of the pay outs on my claim. She called several times which helped me work through all my emotions about the crash. Plus she answered lots of my questions. You all should be proud of your customer service! This is why I love my State Farm office team members."
"Claims are never fun and we are sorry you to experience that. I am happy that Michael was able to meet your expectation which is exactly what you deserve. Libby, thank you so much for taking time to provide this feedback and I completely agree, Sami is awesome! We appreciate you! "
Kim Hawley
April 28, 2025
"Another 5 star experience with our trusted State Farm agents at Joni Ginno's! Eric DeGarmo has, again, come through on our auto insurance. We sold a car and bought another and I mistakenly did not get the auto insurance transferred over. I realized this two weeks later and Eric swooped in and saved the day! Within a very short time he had the insurance re-quoted (at a very reasonable price), transferred over, and I had insurance cards in my hand. Amazing. Another 'above and beyond' performance for the State Farm team! Can't recommend highly enough"
"Thank you so much for your 5 star review, Kim! We truly appreciate you taking the time to share your positive experience with us and Eric most recently . Providing reliable auto insurance and exceptional customer service is our op priority, and we’re thrilled to hear that you’re happy with our services. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always here to help. Thanks again for trusting us with your insurance needs. "
Bruce Jones
April 9, 2025
"I have been consistently impressed with this office and their handling of my needs"
"Bruce, we appreciate you and thank you for taking a moment to share your feedback! "