State Farm® Insurance Agent Joni Ginno

"So helpful! You don’t realize this until after an accident unfortunately but extremely happy with this insurance. Have had StateFarm since I was 16 and I’m 65 now"

"Awesome deals, best price, and I even shopped around."

"Excelente servicio la atención es increíblemente todos son muy amable y más Melissa por nada del mundo dejo mi agente ♥️😘"

"Never have had a bad experience with them. They respond so quick and are so helpful"

"I really appreciate the initial meeting with Joni proactive questions and taking the time to answer any concerns. This is exactly the level of service I was looking for my prior. State Farm agent was disengaged and hands off. This office has the level of service that I’m looking for in a long-term agent."

"I’ve been with state farm since I first got my drivers license at 16, I am now almost 25 and Melissa has been the absolute BEST! She’s so great at explaining everything in depth and makes sure you understand and gets you the best rates. I would highly recommend seeing Melissa for all your insurance needs. Thank you Melissa and all the staff at this state farm branch for being so kind and helpful!"

"Even though I moved out of the Chico area years ago, I’ve continued to keep my insurance with Joni Ginno’s State Farm office because they have always made me feel like part of their family. That level of personal care is hard to find these days, and it’s exactly why I’ve remained a loyal customer.

Recently, my wife was involved in an incident where an object fell from the vehicle traveling in front of her, bounced back, and caused significant damage to the front bumper and sunroof of her vehicle. We filed a claim through the State Farm app, and within seconds it determined that my wife was at fault and assigned us a $500 deductible. It didn’t seem right, so I called Alex at Joni Ginno’s office to explain what had happened.

Alex didn’t just listen—she took ownership of the situation. She carefully reviewed the details, followed up on our claim, and a few days later personally called me back after discussing the incident with other members of the State Farm team. They agreed that my wife was not at fault, and as a result, our deductible was reduced from $500 to just $100.

That kind of customer service is incredibly rare. Alex didn’t have to go the extra mile, but she did. She followed through, advocated for us, kept us informed, and genuinely cared about getting the right outcome—not just the easiest one.

If you’re looking for an insurance office where you’re treated like more than just a policy number, I can’t recommend Joni Ginno’s State Farm office highly enough. Alex’s professionalism, dedication, and exceptional follow-through turned a stressful situation into a positive experience. Thank you for continuing to provide the kind of service that keeps customers around for years, even after they’ve moved away!"

"Huge thank you to Melissa at State Farm! When we needed to file my recent claim, they were by my side the entire time, guiding me through the process and making sure I was taken care of. Their promptness and professionalism gave me so much peace of mind."

"I’ve been with Joni Ginno’s agency for over 23 years and have always received top-notch service. Melissa is the best, always quick to answer questions, explain the details of my policy clearly, and check in to make sure everything is up to date."

"Melissa was extremely helpful, patient, and gave me a great price!"

"Extremely helpful and nice. Explained everything and was patient"

"Great service as always"

"The office staff at State Farm is always available and very helpful!"

"Great staff, always helpful."

"Courteous, informative, caring, and prompt. A true hometown feel!"

"Always a great experience"

"Great customer service!"

"I had questions about may upcoming home insurance and the receptionist was very helpful, making a call to billing, etc. It appears the second bill will come in May with the latest adjustments. Very professional interview."

"Joni and her team give you great service!"

"Great service and great people to work with!"

"Always friendly and will answer any questions, and very professional! 5 stars for me!"

"Always friendly and helpful"

"I’ve had such a great experience with Jonni Ginno State Farm Insurance! Their team is always so kind, patient, and helpful whenever I have questions—they really take the time to explain everything clearly.
Melissa is amazing and always ready to help me anytime I need it, and Cristabel is super responsive with texts, which makes everything so easy and convenient.
It’s rare to find this level of customer service. Highly recommend! ⭐️⭐️⭐️⭐️⭐️"

"Melissa is EXCELLENT. The office is always respectful and wanting to do what’s best for their customer."

"Great Team at Joni's Office to work with."