State Farm® Insurance Agent Joni Ginno

"Even though I moved out of the Chico area years ago, I’ve continued to keep my insurance with Joni Ginno’s State Farm office because they have always made me feel like part of their family. That level of personal care is hard to find these days, and it’s exactly why I’ve remained a loyal customer.

Recently, my wife was involved in an incident where an object fell from the vehicle traveling in front of her, bounced back, and caused significant damage to the front bumper and sunroof of her vehicle. We filed a claim through the State Farm app, and within seconds it determined that my wife was at fault and assigned us a $500 deductible. It didn’t seem right, so I called Alex at Joni Ginno’s office to explain what had happened.

Alex didn’t just listen—she took ownership of the situation. She carefully reviewed the details, followed up on our claim, and a few days later personally called me back after discussing the incident with other members of the State Farm team. They agreed that my wife was not at fault, and as a result, our deductible was reduced from $500 to just $100.

That kind of customer service is incredibly rare. Alex didn’t have to go the extra mile, but she did. She followed through, advocated for us, kept us informed, and genuinely cared about getting the right outcome—not just the easiest one.

If you’re looking for an insurance office where you’re treated like more than just a policy number, I can’t recommend Joni Ginno’s State Farm office highly enough. Alex’s professionalism, dedication, and exceptional follow-through turned a stressful situation into a positive experience. Thank you for continuing to provide the kind of service that keeps customers around for years, even after they’ve moved away!"

"Huge thank you to Melissa at State Farm! When we needed to file my recent claim, they were by my side the entire time, guiding me through the process and making sure I was taken care of. Their promptness and professionalism gave me so much peace of mind."

"I’ve been with Joni Ginno’s agency for over 23 years and have always received top-notch service. Melissa is the best, always quick to answer questions, explain the details of my policy clearly, and check in to make sure everything is up to date."

"Melissa was extremely helpful, patient, and gave me a great price!"

"Extremely helpful and nice. Explained everything and was patient"

"Great service as always"

"The office staff at State Farm is always available and very helpful!"

"The team was professional, knowledgeable, and took the time to explain my coverage options clearly without making me feel pressured. They answer all of my questions and helped me adjust my policy that fit both my needs and budget.

Customer service was excellent, and the entire process was smooth and stress-free. I truly appreciated their responsiveness and willingness to help. I highly recommend this agency to anyone looking for reliable auto insurance and outstanding service."

"Great staff, always helpful."

"Courteous, informative, caring, and prompt. A true hometown feel!"

"Always a great experience"

"Great customer service!"

"I had questions about may upcoming home insurance and the receptionist was very helpful, making a call to billing, etc. It appears the second bill will come in May with the latest adjustments. Very professional interview."

"Joni and her team give you great service!"

"Great service and great people to work with!"

"Always friendly and will answer any questions, and very professional! 5 stars for me!"

"Always friendly and helpful"

"I’ve had such a great experience with Jonni Ginno State Farm Insurance! Their team is always so kind, patient, and helpful whenever I have questions—they really take the time to explain everything clearly.
Melissa is amazing and always ready to help me anytime I need it, and Cristabel is super responsive with texts, which makes everything so easy and convenient.
It’s rare to find this level of customer service. Highly recommend! ⭐️⭐️⭐️⭐️⭐️"

"Melissa is EXCELLENT. The office is always respectful and wanting to do what’s best for their customer."

"Great Team at Joni's Office to work with."

"I’ve been with State Farm since 1992. They provide life, auto and homeowner insurances. On the occasion, that I need to reach out, they are all very courteous and knowledgable. It’s great to know they’ve got you covered."

"I have been with Joni ever since I moved here 9 years ago. Her entire team is wonderful and always available."

"Good people with which to work. Very friendly and helpful."

"Joni Ginno and her staff are always courteous, knowledgeable and always willing to find solutions that fit out circumstances. Very grateful and appreciative of their excellent service!"

"Alexandra helped me find the most appropriate coverage for my vehicle. She patiently answered all my questions and was easy to work with."