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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Deidra Young

May 1, 2026

5  out of  5
rating by Deidra Young
"Courteous, informative, caring, and prompt. A true hometown feel!"
We responded:
"Wonderful review, thank you Deidra! No phone menus here as we work diligently every day to earn your trust and be your friends in the business. "
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Julie Buford

April 30, 2026

5  out of  5
rating by Julie Buford
"Always a great experience"
We responded:
"My Team and I greatly appreciate your review! "
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anita wolfson

April 29, 2026

5  out of  5
rating by anita wolfson
"Great customer service!"
We responded:
"Thank you Anita! We appreciate you taking the time to share your feedback. We work hard to meet and exceed customer expectations. "
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mary hall

April 24, 2026

5  out of  5
rating by mary hall
"I had questions about may upcoming home insurance and the receptionist was very helpful, making a call to billing, etc. It appears the second bill will come in May with the latest adjustments. Very professional interview."
We responded:
"Thank you Mary. I'm glad your questions around your homeowner's policy were answered thoroughly. "
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B Brooks

April 22, 2026

5  out of  5
rating by B Brooks
"Joni and her team give you great service!"
We responded:
"Thank you! My Team and I very much appreciate your kindness. "
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Ben Sinatra

April 21, 2026

5  out of  5
rating by Ben Sinatra
"Great service and great people to work with!"
We responded:
"Thank you Ben! "
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Brittney Finch

April 20, 2026

5  out of  5
rating by Brittney Finch
"Always friendly and will answer any questions, and very professional! 5 stars for me!"
We responded:
"Thank you for the amazing review, Brittney! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Janie Reitan

April 20, 2026

5  out of  5
rating by Janie Reitan
"Always friendly and helpful"
We responded:
"Thank you for your kind review of State Farm Agent Joni Ginno’s Team. We appreciate it!"
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Aura Acle

April 17, 2026

5  out of  5
rating by Aura Acle
"I’ve had such a great experience with Jonni Ginno State Farm Insurance! Their team is always so kind, patient, and helpful whenever I have questions—they really take the time to explain everything clearly. Melissa is amazing and always ready to help me anytime I need it, and Cristabel is super responsive with texts, which makes everything so easy and convenient. It’s rare to find this level of customer service. Highly recommend! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for the amazing review, Aura! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Dustin Eggleston

April 17, 2026

5  out of  5
rating by Dustin Eggleston
"Melissa is EXCELLENT. The office is always respectful and wanting to do what’s best for their customer."
We responded:
"Dustin, it is a pleasure to hear what a wonderful experience you have had with Melissa. She's one of the best! "
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Warren Gilbert

April 16, 2026

5  out of  5
rating by Warren Gilbert
"Great Team at Joni's Office to work with."
We responded:
"Thank you Warren, we appreciate you! "
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Debra Smith

April 10, 2026

5  out of  5
rating by Debra Smith
"I’ve been with State Farm since 1992. They provide life, auto and homeowner insurances. On the occasion, that I need to reach out, they are all very courteous and knowledgable. It’s great to know they’ve got you covered."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—auto , home or life insurance, whether it is finding the right coverage or answering general questions."
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Kathy Larue

April 9, 2026

5  out of  5
rating by Kathy Larue
"I have been with Joni ever since I moved here 9 years ago. Her entire team is wonderful and always available."
We responded:
"Kathy, thank you for your wonderful review of my State Farm Agency Team!"
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Steven Mormann

April 1, 2026

5  out of  5
rating by Steven Mormann
"Good people with which to work. Very friendly and helpful."
We responded:
"Steven, thank you for your wonderful review of State Farm Agent Joni Ginno’s Team!"
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alexandra karacostas

March 31, 2026

5  out of  5
rating by alexandra karacostas
"Joni Ginno and her staff are always courteous, knowledgeable and always willing to find solutions that fit out circumstances. Very grateful and appreciative of their excellent service!"
We responded:
"Hello alexandra, We're delighted to hear about your experience! We're thrilled that you had a great experience at our location. We look forward to providing you with more great experiences in the near future. Please let us know what we can do for you in the future."
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Bill Unger

March 30, 2026

5  out of  5
rating by Bill Unger
"Alexandra helped me find the most appropriate coverage for my vehicle. She patiently answered all my questions and was easy to work with."
We responded:
"Wow, thank you for the 5-star review, Bill! Alex and I deeply appreciate your support! "
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Roxanne Caldera

March 13, 2026

5  out of  5
rating by Roxanne Caldera
"As we all know insurance is a must. I highly recommend State Farm’s, Joni Ginno. I have been insured through her office for years. She has great people working with her. I have my home, cars, and life insurance there and could not be happier with all that Joni and staff has done for me."
We responded:
"Thank you Roxanne, it has been a few years and I sincerely appreciate your loyalty! It’s our privilege to be your continued choice for auto insurance, home insurance and life insurance. "
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Toni Ormachea

March 4, 2026

5  out of  5
rating by Toni Ormachea
"My family and I have gone through MANY changes over the last two years, which created numerous adjustments in our Auto-Policies and Homeowner's Policy. 😵‍💫 To say the least; Joni Ginno and her staff (i.e. Alexandra W. and Melissa M.) have been consistently patient, kind, helpful, knowledgeable, proactive, and professional 💕. They took the time to explain the terminology, to go over differing plans, and to secure the best possible deals for us-- and never once did they make me feel rushed or silly for needing the extra support💖. With that being said, I want to publicly thank them for always staying calm in my chaos, and for helping me to navigate through the mess. They are greatly valued and appreciated, and I would give them 10 stars if I could. ♥️"
We responded:
"Hello Toni, Thanks for the great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future. Please let us know what we can do for you in the future."
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sarah silliman

February 26, 2026

5  out of  5
rating by sarah silliman
"Never have had a bad experience with them. They respond so quick and helpful"
We responded:
"Thank you for your kind review of State Farm Agent Joni Ginno’s Team. We appreciate it!"
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carlos sandoval

February 25, 2026

5  out of  5
rating by carlos sandoval
"Awesome Customer service and staff! Highly recommend for any insurance needs."
We responded:
"Thank you for the amazing review, Carlos! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Zachary Stephens

February 20, 2026

5  out of  5
rating by Zachary Stephens
"great service"
We responded:
"Thank you Zachary "
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sandy w

February 12, 2026

5  out of  5
rating by sandy w
"Joni and her staff are very nice and knowledgeable. Alex was my first line of contact and she was very helpful. If you have questions this is the place to find the answers. You won’t be disappointed."
We responded:
"We still believe in answering our phones (no phone menus here!) and personal service. Thank you for appreciating Alex and my team and taking the time to give us this review. "
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Kerry Burley

February 12, 2026

5  out of  5
rating by Kerry Burley
"I had a great experience at this agency. Alex was very professional, quick to respond, and gave excellent customer service. Highly recommend."
We responded:
"Thank you Kerry! "
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K L

February 2, 2026

5  out of  5
rating by K L
"I love State farm and the warm hometown feeling I get everytime I go into their office Without fail before I have a seat I'm offered a beverage and treated like I was a friend. The agents are professional and I love the reminders they send about upcomming payment those really help. I'll always pick State Farm"
We responded:
"Thanks so much for the amazing review, K! We really appreciate your support here in Chico . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Jennifer Eubanks

January 20, 2026

5  out of  5
rating by Jennifer Eubanks
"Joni Ginno's team is accessible, attentive, and knowledgeable. They even know my family's needs and help us maximize our coverage while ensuring we get the best rate. That's why we've been with Joni for over 20 years."
We responded:
"We appreciate you Jennifer, thank you so much! "